Free Shipping On All Domestic Orders
Free Shipping On All Domestic Orders
This website, www.cprealdiamonds.com ("Website"), is owned and operated by CHETAN PRAKASH HUF having its registered office at 120 A/B 1st Floor, Ratan Market, Tanga stands, Itwari, Nagpur, Maharashtra, PIN - 440002 .Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our Website you signify your consent and agreement to be bound by the Terms and Conditions specified herein CHETAN PRAKASH Reserve the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website.
Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable
For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order in the manner specified by CHETAN PRAKASH REAL DIAMONDS. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer will need to enter the PAN and click on verify PAN card. Only upon PAN card verification the order will proceed to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
There may be certain orders that Cp Real Diamonds cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which CP REAL DIAMONDS identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from with the customer support team at CP REAL DIAMONDS or click on https://www.cprealdiamonds/myaccount/order-history/guestOrder. Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. For more details on refunds, please see the Refunds section of these Terms and Conditions.
NOTE:
In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest
Domestic Orders
Prices on our Website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.
For orders being shipped within India, payment only in INR is accepted. Prices are inclusive of CGST/SGST/IGST, as applicable.
In case international credit cards are being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. You may be required to share with us a copy of any Government issued photo identity proof of the country of residence as mentioned below:
| S. NO | Country | Import Duty (Values in %) | Additional VAT/tax | Additional |
|---|---|---|---|---|
| 1 | Australia | 5 | 11 | |
| 2 | Bahrain | 5 | 0 | |
| 3 | Canada | 8.5 | 5 | |
| 4 | Germany | 0 | 20 | |
| 5 | Italy | 0 | 22 | |
| 6 | Kenya | 25 | 16+3.5 | |
| 7 | Kuwait | 5 | 5 | |
| 8 | Malaysia | 10 | 7 | |
| 10 | New Zealand | 0.05 | 15 | 3% Entry Fee |
| 11 | Oman | 5 | 5 | |
| 12 | Portugal | 2.5 | 20 | |
| 13 | Qatar | 5 | 5 | |
| 14 | Romania | 2.5 | 20 | |
| 15 | Saudi Arabia | 5 | 15 (including duty) | |
| 16 | Singapore | 0 | 7 | |
| 17 | South Africa | 7 | 0 | |
| 18 | Spain | 2.5 | 20 | |
| 19 | United Arab Emirates | 5 | 5 | |
| 20 | United Kingdom | 5 | 20 | |
| 21 | United States of America | 5.8 | 0 |
Cards issued in India or by Indian banks will not be accepted for international orders.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals prevailing at the time of delivery and are subject to change.
All the above rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.
Cards issued in India or by Indian banks will not be accepted for international orders.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals prevailing at the time of delivery and are subject to change.
All the above rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund will not be processed.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case of domestic order (where the product is shipped within India), where returns are accepted by cp real diamonds, 100% refund will be processed.
In case the customer pays through online mode then the amount will be refunded within 7-15 working days from the date of receipt of the returned product(s) at the warehouse of Cp Real Diamonds.
In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
Domestic Order:
Our logistics service provider will collect the order from provided address (within India). Customers need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
In India, we serve to selected cities. Please check if we deliver to your PIN Code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
We also provide international delivery to the following countries:
USA | UK | UAE | Australia | Singapore | Canada | New Zealand | Kenya | Spain | Malaysia | Germany | Romania | Portugal | Netherlands | Qatar | Kuwait | Oman
Domestic Order: DELIVERY CHARGE WILL BE APPLIED AS PER PRODUCT NET WEIGHT AND DISTANCE. Shipped within 7-15 days.
International Order:
In case of order which is to be shipped outside India, customer has to bear the shipping and handling charges plus any duty as applicable at the destination. Shipped within 7-15 days.
In case the order is not accepted by the customer and is returned to origin, freight charges and import duty will be levied to the customer.
Custom Clearance:
All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Logistics Service Provider :
Our domestic and international logistic partner is Sequel Logistics.
NOTE:
In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty and taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
You are prohibited from violating or attempting to violate the security of this website, including, without limitation:
This Website, the materials and content contained therein and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by CP REAL DIAMONDS, if any. Cp Real Diamonds disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our Website. Titan specifically does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free. Cp real diamonds does not represent or warrant that the Website or its servers are free of viruses or other harmful components.
All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer. No act or omission of CP REAL DIAMOND prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colours and sizes of our products that appear on our Website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the Website.
If because of Climate changes, delivery Holidays may rise it can be delay to deliver the product. The time duration will be 10 to 15 day depends upon distance.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
These Terms and Conditions shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall have exclusive jurisdiction in any proceedings arising out of these Terms and Conditions.
